TERMS & CONDITIONS

Hanbury Haunted Hotel & Museum – Terms and Conditions

Effective from: 08/02/2022

Please read these Terms and Conditions carefully before booking an event, overnight stay, or private hire at Hanbury Haunted Hotel & Museum. By making a booking, you agree to be bound by these terms in full.

1. Bookings and Payments

• All bookings are subject to availability and must be made through our official booking channels.

• A non-refundable deposit is required at the time of booking to secure your place.

• The final balance must be paid 21 days prior to the event, stay, or private hire date.

• If the final balance is not received by the 21-day deadline, your booking may be cancelled without notice and your deposit forfeited.

2. Cancellations and Refunds

• All payments are non-refundable, including deposits and final balance payments.

• No refunds will be issued for cancellations made within 21 days of the event or stay.

• Failure to attend without prior notice will result in full forfeiture of payment.

• In the unlikely event that Hanbury Haunted Hotel & Museum must cancel an event, you will be offered an alternative date or a full refund of any payments made.

3. Age Restrictions

• All participants must be 16 years of age or older.

• Guests aged 16–17 must be accompanied by a responsible adult at all times.

• Proof of age may be required. Anyone found to be under the age limit will be refused entry without refund.

4. Behaviour and Rules

To protect the integrity of the building, artefacts, and our paranormal experiences:

• DO NOT touch, move, or interfere with any objects or artefacts.

• Breaching this rule will result in immediate removal from the premises and termination of your booking without refund.

• Respectful behaviour is expected throughout the experience. Antisocial behaviour, including aggression, intoxication, or non-compliance with staff instructions, will result in removal without refund.

• You are responsible for your own behaviour and for any damage caused during your visit.

5. Overnight Stays

• Overnight stays may be part of your booking, depending on the experience or hire package.

• Bedding is provided for all beds, including camp beds.

• Guests are expected to respect others during overnight stays and maintain a quiet environment where possible.

• You are responsible for your belongings; Hanbury Haunted Hotel & Museum accepts no responsibility for lost or stolen items.

6. Private Hire

• Private hire groups are subject to the same rules and terms as public bookings.

• The lead booker is responsible for ensuring that all guests are aware of and agree to these Terms and Conditions.

• All attendees must be aged 16+ and follow the no-touch policy for artefacts and objects.

• Private hire bookings are also subject to the 21-day final payment deadline and non-refundable payment policy.

7. Media and Photography

• All photographs, videos, and audio recordings taken during any event or overnight stay at Hanbury Haunted Hotel & Museum remain the property of Hanbury Haunted Hotel & Museum.

• By attending our events or stays, you consent to us using any media captured for marketing, promotional, and archival purposes without limitation or compensation.

• You may take your own photographs/videos during designated times, but these may not be used commercially without written permission.

8. Acceptance of Risk

• Our experiences may involve long hours, low lighting, emotionally intense content, and potentially startling moments.

• Participation is voluntary and at your own risk. We are not responsible for psychological, emotional, or physical effects resulting from your attendance.

9. Acceptance of Terms

• By booking an event, overnight stay, or private hire, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.

• These terms apply to all members of your booking group.

10. Contact Us

Email: [Hauntedhanbury@gmail.com]
Website: [Hauntedhanbury.com]

Privacy Policy – Hanbury Haunted Hotel & Museum

At Hanbury Haunted Hotel & Museum, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a booking, or contact us.

1. Information We Collect

We may collect and process the following data:

• Contact details (such as name, phone number, email address) when you make a booking or contact us.

• Booking information for events, retreats, or venue hire.

• Payment details, where applicable (processed securely via third-party providers – we do not store payment information).

• Technical data such as IP address, browser type, and pages visited (via cookies – see below).

2. How We Use Your Information

We use your data to:

• Manage and confirm bookings or event attendance.

• Communicate important updates about your booking or our services.

• Improve our website and customer experience.

• Comply with legal and regulatory obligations.

We do not share, sell, or rent your personal information to third parties for marketing purposes.

3. Cookies

Our website may use cookies to enhance functionality and analyze traffic. You can disable cookies in your browser settings if you prefer not to share this data.

4. Data Storage & Security

We take all reasonable steps to ensure your personal data is stored securely and protected against unauthorized access or disclosure.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Ask for corrections or deletion of your data.

• Withdraw consent or object to the processing of your data.

To make a data request, please contact us at [insert your contact email here].

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.